FAQ

Our coffee

Q: When do you roast my coffee?

A: All of our coffee for wholesale partners and online orders is roasted to order. We roast and ship our coffee on Fridays and Saturdays. We aim at having your coffee shipped within 24 hours from roast.

Q: What is the roast level?

A: Our roasting is to bring out the best flavours for you as much as possible, thus the roasting style of every coffee can be varied upon the green attributes. Our roasting level is from light to medium roasting so that you all can extract the best out of it.

Q: How should I store my coffee?

A: Once the coffee bag is opened, it stays fresh for about 40 days, depending on your storage conditions. Our coffee bags are resealable—simply closing the zip to prevent oxidation. Oxygen is the main cause of coffee degradation, so please keep your bag sealed or store it in an airtight container away from sunlight to keep it delicious!

Shipping

Q: How do I find my tracking number?

A: Upon payment of your order, you will receive a confirmation email with your order details. In this email, you will find a link to the tracking details for your order.

Please note that these tracking details are provided by the courier. If you can’t find your tracking information, please kindly check your junk folder in your email. 

Q: Which postal service will my order be sent with?

A: We currently use Royal Mail for all our orders. At checkout, you will be able to see the available delivery options.

For international orders, please refer to Royal Mail's website for further details on international services. Or simply get in touch.

https://www.royalmail.com/sending/international

Return and exchange

Q: What should I do if my order is damaged?

A: Please check your item upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We have a 28-day return policy, so you can request a return within 28 days after receiving your item.

To request a return, please email contact us at hello@fluircoffee.com with your name, order number and the description of the issue you are experiencing. If the return is accepted, we will send you instructions of the return procedure.

Q: Can I return a digital gift card and discounted items?

A: Unfortunately, we do not accept returns or refunds for digital gift cards or discounted items. However, you are always welcome to get in touch with us.